Terms of use

Bertini Casino (the "Service") is a social casino available at casinobertini.com: casino games (originals, blackjack, roulette, baccarat, video poker…) played exclusively with a virtual currency, Bertini Chips.

The Service is for entertainment only. It isn't gambling: no money can be wagered, and no money, goods or services can be won.

These terms of use (the "Terms") govern your use of the Service. You accept them by ticking the box when you create your account; the date of your acceptance and the versions of the Terms and of the privacy policy are then recorded. Current version: cgu-2026-10-01-v5.

The Service is published under the name Bertini Casino. Contact: contact@casinobertini.com.

Full legal information (operator, host, service providers) is available in the legal notice.

The Service is strictly limited to people aged 18 or over. We ask for your date of birth when you sign up and refuse sign-ups from minors. Your age is also verified before your first purchase (section 9).

Only one account is allowed per person. The information you provide must be accurate. You're responsible for keeping your login details confidential and for any use of your account.

The Service isn't available in the following countries, from which access is blocked: Israel, the United States of America (including Puerto Rico, Guam, the U.S. Virgin Islands, American Samoa, the Northern Mariana Islands and the U.S. Minor Outlying Islands), Belgium and Australia (including Christmas Island, the Cocos (Keeling) Islands, Norfolk Island and the Heard Island and McDonald Islands), as well as any other country listed on the site.

Current list of excluded countries: American Samoa, Australia, Belgium, Christmas Island, Cocos (Keeling) Islands, Guam, Heard & McDonald Islands, Israel, Norfolk Island, Northern Mariana Islands, Puerto Rico, U.S. Outlying Islands, U.S. Virgin Islands, and United States.

You must not get around these restrictions, in particular with a VPN, a proxy, the Tor network or any other means of hiding your real location. The Service checks where connections come from and may refuse access or a payment to any masked connection; getting around the restrictions leads to account suspension.

Bertini Chips ("BC") are the Service's own virtual currency, which can only be used to play and to get avatar items in the item shop. They have no monetary value and are not electronic money, a means of payment or a claim of any kind.

Bertini Chips can never be withdrawn, converted into money, exchanged for money, goods or services, sold, given away or transferred to another account, whether on the Service or elsewhere. Only purchased chips that haven't been used yet can be refunded, under the right of withdrawal (section 10).

Whether free or purchased, Bertini Chips are a personal, limited and non-transferable right of use tied to your account. They're lost when the account is closed, with no compensation.

Every new account gets 100 BC. A 7-day rewards calendar and a free Fortune Wheel are available once a day; they reset at midnight in your time zone. Missing a day sends the calendar back to day 1.

Avatar items (outfits, frames, hairstyles, backgrounds…) are purely cosmetic and have no monetary value. You get them for free (progression, rewards) or for Bertini Chips in the item shop, which also shows a euro equivalent for reference (100 BC = €1, bonuses excluded). They stay tied to your account: they can't be sold, swapped, given away or transferred. A purchased item can be returned within 14 days as long as it has never been worn (section 10).

You must not sell, rent, assign, give, lend or transfer Bertini Chips, avatar items or an account, whether for free or for payment, on the Service or elsewhere (auction sites, social networks, forums, exchange platforms…), or offer, buy or help arrange any such deal.

Any sale or attempted sale of Bertini Chips, items or an account outside the platform leads to the permanent closure of the accounts involved, without refund, and the loss of the Bertini Chips and items attached to them.

To detect these practices, the Service records the countries each account connects from and changes of email address, as described in the privacy policy.

Game outcomes depend on chance alone. No strategy, system or streak guarantees any result, and nothing guarantees that you'll win Bertini Chips: you may lose some or all of your chip balance.

All results are calculated on the server using a verifiable method (HMAC-SHA256 from a server seed whose hash is published in advance, a client seed and a nonce). The house edge is 1% on the originals; table games (Blackjack, Baccarat, Roulette, Video Poker) pay out according to their official rules, shown on each game.

If a technical incident is confirmed, a bet may be voided and the stake returned.

Rewards (daily calendar, Fortune Wheel, missions, achievements, levels, ranks, events, the free Season Pass track) are given for free, as Bertini Chips, avatar items or chests. Every bet earns experience (1 XP per BC wagered).

Chests are free only: they can't be bought with Bertini Chips or real money, no paid offer contains them, and their odds are displayed.

Referrals: every player has an invite link. When a friend who signed up with that link reaches level 3, both the friend and the referrer get 500.00 BC, provided their accounts are in good standing at that time (not suspended or self-excluded). A referrer gets at most 10 rewards per 30-day period. Only one bonus is given per device or connection; self-referrals and accounts created to get the bonus aren't rewarded and may lead to the suspension of the accounts involved.

The Service can be used entirely for free. Optional in-app purchases let you get extra Bertini Chips, a VIP Club subscription or the premium track of the Season Pass. No purchase is required to play, and a purchase doesn't improve your odds of winning a game.

Prices are shown in euros, including all applicable taxes, before you confirm each purchase. Bertini Chips cost €1 for 100 BC (with a bonus on some packs), in packs or as a custom amount; each purchase is between €1 and €200.

Payments are processed by Stripe: Bertini Casino never receives or stores any card details. Purchased Bertini Chips are credited as soon as the payment is confirmed.

Welcome offer: the amount of Bertini Chips in an account's first BC purchase is multiplied by 2. The offer applies once per account.

Before every purchase, we check that you've chosen your monthly spending limit and what you have left on your limits (section 13), that you're not self-excluded or suspended, the country you're connecting from and that your age has been verified (section 9). These checks are run again just before you're charged: if your account has been self-excluded or suspended in the meantime, or if the payment would go over a limit, it's declined and you're not charged (a subscription payment already collected is then refunded and the subscription canceled). Payment with a card issued in an excluded country is declined in the same way.

Before your first purchase, you confirm that you're 18 or over. This confirmation is timestamped and recorded.

Your age is then verified once by Stripe Identity, a service of our payment provider Stripe, from a photo of an official ID document. You choose the method: ID document only, or ID document and a live selfie, compared automatically (biometric data, processed only with your explicit consent, collected at the time of the check). Both methods unlock the same purchases.

Bertini Casino only keeps the result (adult or not), the status and the date of the check, never the image of your ID document or the date of birth on it. Until the check succeeds, no purchase is possible; if it shows that you're a minor, your account is closed.

You have 14 days from payment to withdraw from a Bertini Chips purchase, without giving any reason (Articles L221-18 and following of the French Consumer Code).

Bertini Chips are a virtual currency: if you withdraw, the chips from that purchase you haven't used yet are refunded pro rata to the price you paid. Bets and item purchases always use purchased chips first, starting with the most recent purchase; free or won chips are never refunded, and a win doesn't make a purchase refundable.

To exercise this right, use the “Request a refund” button in your purchase history (Profile page), or send us the form below, which is also attached to the confirmation email of every purchase, or any other unequivocal statement, at contact@casinobertini.com. The chips concerned are removed from your balance and the refund is made to the payment method used, through Stripe, within 14 days of your request at the latest.

Model withdrawal form (complete and return this form only if you wish to withdraw from the contract): “To Bertini Casino, contact@casinobertini.com: I hereby give notice that I withdraw from my contract of sale of the following Bertini Chips: [purchase and reference]. Ordered on: [date]. Name of consumer: … Address of consumer: … Signature of consumer (only if this form is notified on paper): … Date: …”

Avatar items bought with Bertini Chips: you can return an item from your wardrobe within 14 days of buying it, as long as it has never been worn; the chips you paid are credited back to your balance.

The VIP Club and the premium Season Pass track are a digital service and digital content supplied as soon as you pay. Before each of these purchases, you expressly request this immediate supply and acknowledge that you lose your right of withdrawal by ticking a dedicated box (Directive 2011/83/EU, Article 16(m); Article L221-28(13) of the French Consumer Code); your consent is timestamped, kept and confirmed by email. Without this consent, the purchase can't go ahead.

These rules apply without prejudice to the legal guarantee of conformity for digital content and services (Articles L224-25-12 and following of the French Consumer Code).

The VIP Club is a monthly subscription costing €9.99, renewed automatically every month until canceled. It includes a daily bonus of 150.00 BC to claim, 500.00 BC credited with every payment and an exclusive avatar frame tied to the account. Every payment counts toward your spending limits.

We email you a reminder 3 days before each renewal, with a one-click cancellation link.

You can cancel at any time in one click, from the VIP Club page or from the reminder email: no further payment is taken and access stays active until the end of the paid period, with no pro-rata refund. A self-exclusion cancels the subscription automatically.

Seasons last one calendar month. Completed missions earn season points that unlock tiers. The free track is open to everyone; the premium track costs €4.99 for the current season, doesn't renew, and is no longer sold during the last 3 days. Rewards must be claimed during the season; any left unclaimed when it ends are lost. Paid offers never contain chests with random contents.

Before your first purchase, you freely choose your monthly spending limit, with no maximum: no purchase is possible without this choice, and no purchase can go over what you have left on your limit for the month. Any decrease applies immediately. An increase up to €200 takes effect after 24 hours; an increase above €200 takes effect after 7 days, only if your age has been verified with an ID document and after you confirm your total spending over the last 30 days. On your first choice, a limit above €200 applies at €200 immediately, then in full after 7 days. A pending increase can be cancelled at any time. You can also set a daily limit. Each purchase is capped at €200. A purchase refunded at your request still counts for the price you paid. Every choice and change of limit is recorded in the compliance log.

The monthly limit runs by calendar month, Paris time, for every player. The daily limit resets at midnight in your time zone (which you can change in your profile, effective after 24 hours).

You can self-exclude for 24 hours, 7 days or 30 days. Self-exclusion takes effect immediately, can't be shortened, blocks games, rewards, chest opening and purchases, and cancels the VIP Club subscription.

A reminder showing how long you've played and your session result appears every 60 minutes.

If gaming stops being fun, the Responsible gaming page explains these tools and lists free support services.

The global chat opens at level 5, with one message every 3 seconds. A filter hides insults and links. Any message can be reported; moderators may remove a message, mute a player or suspend their account.

The following are prohibited: using software, bots or scripts to play; exploiting bugs; creating or using multiple accounts; using someone else's account; getting around spending limits, self-exclusion, geo-blocking (VPN, proxy, Tor…) or age verification; harassment and illegal content in the chat; any sale, assignment or transfer of Bertini Chips, items or accounts (section 5).

You can delete your account at any time from Profile → Settings → My data, or by emailing contact@casinobertini.com. You can also download all of your data there.

If you breach these Terms, Bertini Casino may, depending on how serious the breach is, remove a message, mute an account, suspend it temporarily or close it permanently. The measure, its duration and the reason for it are always shown to you on the site. You can contest it and respond at contact@casinobertini.com: your request is reviewed by a person and you get a reasoned answer.

Closing an account means losing the Bertini Chips and items attached to it, which have no monetary value. Purchased chips still covered by the right of withdrawal (section 10) can be refunded at your request within that period.

The Service is provided as is. Bertini Casino strives to keep it available at all times but doesn't guarantee that it will never be interrupted, in particular for maintenance or if a service provider fails. A game interrupted by an incident is settled under the game's rules or voided with the stake returned.

Bertini Casino isn't liable for damage resulting from use of the Service in breach of these Terms. Bertini Chips and items have no monetary value; however, purchased chips or items lost because of a malfunction or a fault on Bertini Casino's part are restored to your account or, failing that, refunded. These limitations don't apply in cases of gross negligence, willful misconduct or personal injury, and don't affect the rights that the law guarantees to consumers.

How we process your personal data is described in the privacy policy, and cookies on the Manage cookies page. You can download your data and delete your account from Profile → Settings → My data. Your username, avatar, level, achievements and online status (for your friends) are visible to other players.

Bertini Casino may change these Terms, in particular to reflect changes to the Service or to the law. The current version is published on this page with its date. We'll tell you about any significant change on the site or by email before it takes effect; if you don't accept it, you can close your account. Each purchase remains governed by the version in force on the date it was made.

These Terms are governed by French law. Whatever your country of residence, you keep the protection of the mandatory provisions of its law, in particular the rights granted to you by its consumer protection law.

For any complaint, write to support at contact@casinobertini.com, stating your account's email address and what your request is about: we'll reply in writing within 14 days of receiving it.

Failing an amicable solution, the dispute may be brought before the competent courts; as a consumer, you can in particular bring proceedings in the courts of the place where you lived at the time of the purchase or of the damage.

For any question about the Service or these Terms: contact@casinobertini.com.